24/7 Managed Services
Overview
Typically the production support refers to the services provided to support the ongoing operation of a specific system or application. This can include monitoring, maintenance, and troubleshooting to ensure that the system or application remains available and functional. The goal of production support is to minimize downtime and disruptions to the business operations.
Whereas the managed services are broader in scope and can include the management and support of a range of IT operations and infrastructure. Managed services can include the management of servers, networks, and software applications, as well as security and disaster recovery (infra, cloud services, database, application, backup, security, network, and mobile device management). The goal of managed services is to provide a comprehensive, proactive support and management to ensure the optimal performance of IT infrastructure and operations.
In short, production support is focused on supporting the ongoing operation of a specific system or application. But the managed services provide broader IT management and support services.
Tech Tammina offers both proactive and reactive support services
Proactive Support
- Application availability
- Health Check
- High Availability and Data Redundancy
- Periodic Code Review
- Knowledge Base Documents
Reactive Support
We have 24/7 knowledgeable support time with 3 different support levels to resolve all the incidents raised for any type of applications.
L1 – Service Desk
L2 – Support Engineer
L3 – Expert Service Support
Person Centric Vs. System Centric
Most of the managed services available in the market are person centric. The support team need to login and understand the issue manually even, if there is a repeated issues. It would be a time consuming process.
Tech Tammina provides system centric application rather to person centric with the help of Knowledge Base (KB) documents created and root cause analysis.
By this way, your organization can be benefited in the following ways:
- Quality of the application no more depends on the expert
- Knowledge transfer is easy
- Incident resolution is much faster
- Automatic escalation between the levels
Our 24/7 Managed Service Features
- Cost Effective
- Flexible model (scale-up & scale-down resources)
- 24/7 Knowledgeable support time
- Performance Reviews & Continuous Learning
- Easy accessible
- Dedicated point of contact
- Weekly/Monthly Reports
- Basic plan (starts from 3 months)
Contact us to talk about our 24/7 Managed Services and plans
